Helpdesk FAQs

Password Lockout Assistance
By HullBreach
After an unsuccessful login, a link that says "Lost Password" appears on the page. By using the feature, you will be emailed a link to access the account for updating the password.

If you have changed your email address or have forgotten it, verification can only be made through the IP address, wherein the addresses must match exactly between your temporary account and your lost account. In that case, the password for your lost account will be set to match the temporary account.
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