Help Desk Question - Marking as duplicate disables textarea

By GuiedGui
11 Nov 2020 20:40
Category: Bug Report

Marking a Helpdesk as a duplicate locks input into the textarea.

Status: Resolved

Responses

By @HullBreach
27 Nov 2020 00:13

I removed this so that the text area remains active

By @GuiedGui
19 Nov 2020 06:18

I thought it would be better to leave it open for modification even if the checkbox is checked.

The main reason is for the following situation: I mark it as a duplicate, then find an error in the text. I have to then uncheck the check box, make the change, then recheck the box. I feel that in this situation, this is too cumbersome, and it would be solved by making the textarea not lock.

By @HullBreach
19 Nov 2020 04:35

That’s on purpose. Would you like it to be handled differently?

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