Help Desk Request - Add timeline for Helpdesks

By GuiedGui
11 Dec 2020 04:32
Category: New Feature

I've been thinking about this for a while, and I think this idea is the best one out of the lot.

For those of you familiar with GitHub Issues, you'll know that there are italicised lines of text that denote actions being done on the issue. They denote what the action was and who did it. This is a good way of keeping track of how the issue is evolving over time.

Helpdesks, however, don't have something like that just yet. Documentation of who closed the issue is the key. Also, lines denoting the addition of time estimates andd categorization would be nice as well.

Resolved: Yes
New Feature Low 1 hr

Responses

By @HullBreach
10 Jan 2021 20:58

done and deployed

History

@HullBreach marked this request as resolved.
10 Jan 2021 20:58

@HullBreach left a reply.
10 Jan 2021 20:58

@HullBreach claimed ownership of this request.
10 Jan 2021 20:49

@GuiedGui created this request.
11 Dec 2020 04:32

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