By banjo2
13 Jan 2020 06:34
Category: New Feature

Whenever an old Help Desk question gets resolved, it'll often be pushed past the limits of the page, and the solution is unseen by everyone but whoever the question belonged to, or it'll be put into the existing list, but meshed in there, and it'shard to find.

It'd be great if there was a "Help Desk Feed" that shows replies for all Help Desk questions at once, making it easier for admina to keep track. Alternatively, subscribing to questions (like BB posts) would be great, and/or having the option to sort solved questions by the solve date, rather than the post date.

Resolved: No
New Feature Low 0 hr

By @HullBreach
10 Jan 2021 21:31

Working on 12437, which could lessen the need for this

By @banjo2
16 Oct 2020 22:11

Yeah, probably @GuiedGui

By @GuiedGui
16 Oct 2020 21:51

Oh, if you didn't write the issue.

I see, but I think subscribing would be a more rigid solution if that's what you're trying to solve here.

By @banjo2
16 Oct 2020 21:47

@GuiedGui There's no current way to keep up with replies of questions besides coming back to the page or checking if the number has gone up. This would mitigate that.

By @GuiedGui
16 Oct 2020 19:43

I can't see the utility of creating a "Help Desk Feed." Care to explain?

By @UwUQueen
15 Jan 2020 13:38

This would be nice. Some way to view all helpdesk tickets ever created.

@HullBreach changed the priority from Highest.
10 Jan 2021 21:31

@HullBreach left a reply.
10 Jan 2021 21:31

@banjo2 left a reply.
16 Oct 2020 22:11

@GuiedGui left a reply.
16 Oct 2020 21:51

@banjo2 left a reply.
16 Oct 2020 21:47

@GuiedGui left a reply.
16 Oct 2020 19:43

@UwUQueen left a reply.
15 Jan 2020 13:38

@Asparagus left a reply.
13 Jan 2020 23:34

@banjo2 created this request.
13 Jan 2020 06:34